Terms of Service

01About these terms

These terms apply to your use of this website and to appointments and services provided by Ted’s Auto Service & Repair, a mobile automotive repair business based in the City of Orange, California, registered with the California Bureau of Automotive Repair (ARD 316361).

02Our service

We are a fully mobile mechanic. We come to your location within our service area: Orange County and parts of Los Angeles and Riverside County. Our business hours are Monday to Saturday, 8:00 AM to 5:00 PM Pacific, and we are closed on Sunday. Online appointments can currently be booked Monday to Friday, 9:00 AM to 5:00 PM Pacific.

03Inquiries and appointments

• Sending a question through our website’s inquiry form does not reserve or confirm an appointment.
• You can book an appointment online by choosing an available time and paying the $50 Mobile Service Visit Fee plus any mileage charge.
• Your appointment is confirmed only after your payment is verified and our booking system confirms your appointment. We send a confirmation email when this happens.
• We may contact you before your appointment to ask about your vehicle, the problem or your service location.

04$50 Mobile Service Visit Fee

The $50 Mobile Service Visit Fee is paid when you book. It is for a basic mobile service visit and preliminary vehicle assessment. It is not a comprehensive or advanced diagnostic service.

The $50 covers:

• your reserved appointment time;
• travel to your location within 20 driving miles (see Travel and mileage);
• an initial discussion of your vehicle concern;
• a visual inspection;
• basic checks, as appropriate.

The $50 does not include:

• advanced computer diagnostics;
• specialized diagnostic equipment;
• extensive electrical troubleshooting;
• disassembly;
• additional labor, parts or repairs.

Any additional diagnostic work or repair is explained, estimated in writing and performed only after you authorize it.

• If you approve and proceed with a repair, the $50 is credited once toward your final authorized invoice.
• If you do not proceed with repairs after we have completed the basic visit and assessment, the $50 is the charge for the service provided.
• You are never charged the $50 visit fee twice for the same appointment.

05Travel and mileage

• The $50 Mobile Service Visit Fee includes travel within 20 driving miles (one way) of our base in the City of Orange.
• Beyond 20 miles, a mileage charge of $0.50 per additional mile applies (one way, by driving distance, rounded to a tenth of a mile). Example: 35 miles one way = 15 additional miles × $0.50 = $7.50.
• The driving distance and any mileage charge are calculated from your service address and shown before you pay. They are paid at booking together with the $50.
• If we can’t confirm the driving distance automatically, nothing is charged and we contact you to confirm the price.
• The mileage charge is not credited toward your repair invoice. It is refunded whenever you qualify for a full refund, and if your appointment is cancelled before we travel to you.

06Estimates, authorization and invoices

• Booking an appointment does not authorize any repair.
• We give you a written estimate before beginning diagnostic or repair work beyond the basic visit, and we do not start that work without your authorization.
• If additional work is needed, we explain it and obtain your authorization first.
• Your invoice itemizes parts and labor and shows the $50 visit fee credit and any mileage charge already paid.

07Cancelling, rescheduling and missed appointments

• At least 48 hours before your appointment: cancel for a full refund of your payment, or reschedule at no additional charge. The $50 carries over to the new time.
• Within 48 hours of your appointment: the $50 reserves time that we may not be able to fill on short notice, so cancellations or reschedule requests made less than 48 hours before the appointment may be charged the $50. We review each late request individually and may offer a refund or a one-time courtesy reschedule, for example for emergencies.
• Missed appointment: if you are not available at the scheduled time, or the vehicle, keys or safe access to the vehicle are not available, the $50 may be charged for the reserved visit.
• If we cancel, fail to arrive within a reasonable time of your appointment, or cannot provide the basic visit, you receive a full refund of your payment, or a rescheduled appointment if you prefer.

To make a change, use the link in your confirmation email or email service@tedsautoserviceandrepair.com. Deadlines are calculated from your appointment time in Pacific Time. Refunds are returned to your original payment method.

08Payments

• The $50 Mobile Service Visit Fee and any mileage charge are paid online by card through our payment processor, Stripe, when you book. We do not store your full card number.
• Final invoices may be paid by Zelle, Venmo or card.
• Stripe emails you a receipt for your payment and for any refund.

09Text message (SMS) terms

• If you tick the optional text-message box when you book, Ted’s Auto Service & Repair may send text messages about your appointment requests, confirmations, reminders, scheduling changes and service updates to the mobile number you provide.
• SMS consent is optional. Consent is not required to book an appointment.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to unsubscribe at any time. After you reply STOP, we send one message confirming you are unsubscribed and no further texts.
• Reply HELP for assistance, or email service@tedsautoserviceandrepair.com.
• Carriers are not liable for delayed or undelivered messages.
• How we handle your phone number is described in our Privacy Policy.

10Your responsibilities

• Give us accurate contact, vehicle and location details.
• Make sure we have permission to work on the vehicle at the service address, and that the vehicle and keys are available at the appointment time.
• Tell us about anything at the location that could affect safe access to the vehicle.

11Service limitations

Some repairs may not be possible at your location because of the work involved, parts availability, weather or site conditions. If that happens, we will tell you before any work begins.

12Website information

Information on this website is general and may change. Photos are illustrative and do not show specific customers’ vehicles or our staff.

13Governing law

These terms are governed by the laws of the State of California.

14Changes to these terms

We may update these terms. The version posted on this page, with its date, applies to appointments booked after that date.

15Contact us

Ted’s Auto Service & Repair · City of Orange, CA · BAR Reg. ARD 316361 · service@tedsautoserviceandrepair.com